COMPREHENSIVE TERMS AND CONDITIONS OF SERVICE

Effective Date: 20th August 2024
Last Updated: 20th August 2024
Version: 1.0

PREAMBLE AND BINDING AGREEMENT

These Terms and Conditions (“Terms,” “Agreement”) constitute a legally binding contract between ZaraFatimaCo, operating as a digital services provider (“we,” “us,” “our,” “Service Provider,” “Company”), and you (“Client,” “User,” “you,” “your”) regarding your use of our appointment booking assistance services.

By accessing, using, or engaging with our services in any manner, including but not limited to: (i) making payment, (ii) providing credentials or personal information, (iii) communicating via WhatsApp, email, or any other channel, or (iv) accepting these terms verbally or in writing, you acknowledge that you have read, fully understood, and unconditionally agree to be bound by these Terms in their entirety.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST IMMEDIATELY CEASE ALL INTERACTIONS WITH OUR SERVICES AND REFRAIN FROM MAKING ANY PAYMENT OR PROVIDING ANY INFORMATION.

ARTICLE 1: DEFINITIONS AND INTERPRETATION

1.1 Definitions

For the purposes of this Agreement, the following terms shall have the meanings set forth below:

“Appointment” means a scheduled time slot for visa application submission at any BLS International Services office or Italian consulate/embassy location worldwide.
“BLS” refers to BLS International Services Limited and its associated portals, offices, and application systems.
“Services” means all digital assistance, monitoring, technical support, and related activities provided by the Company as described in Article 2.
“Client Information” means all data, credentials, documents, and information provided by the Client including but not limited to: passport details, contact information, BLS account credentials, and payment information.
“Fee” or “Service Fee” means the monetary consideration paid by the Client for Services rendered.
“Booking Confirmation” means official verification from the BLS system showing a secured appointment slot.
“Force Majeure” means any event beyond the reasonable control of either party including but not limited to: acts of God, war, terrorism, civil unrest, governmental actions, system failures, internet outages, or changes in visa policies.
“Personal Data” means any information relating to an identified or identifiable natural person as defined under applicable data protection laws.
“Business Days” means Monday through Friday, excluding public holidays in Pakistan and Italy.

1.2 Interpretation

Headings are for convenience only and do not affect interpretation.
References to “writing” include email and electronic communications.
“Including” means “including without limitation.”
Singular includes plural and vice versa.
References to statutes include amendments and re-enactments.

ARTICLE 2: NATURE AND SCOPE OF SERVICES

2.1 Service Description

The Company provides exclusively digital, non-physical assistance services comprising:

(a) Monitoring Services:

Continuous 24/7/365 automated monitoring of BLS International Services portal(s) for appointment availability
Real-time detection and alert systems for newly available appointment slots
Multi-location and multi-date surveillance as per Client’s requirements

(b) Technical Assistance:

Guidance for creating and managing official BLS online accounts
Technical support for navigating the BLS booking interface
Troubleshooting assistance for common booking system errors
Form completion guidance (non-advisory)

(c) Booking Facilitation:

Attempting to secure available appointment slots using Client-provided credentials
Submitting booking requests on behalf of the Client (with explicit authorization)
Managing booking confirmation and documentation

(d) Communication and Support:

Regular status updates via WhatsApp or agreed communication channels
Responsive support during the engagement period
Confirmation of successful booking with official documentation

2.2 Express Limitations of Service

The Company explicitly does NOT:

Sell, own, control, or guarantee appointment slots
Have any partnership, affiliation, agency relationship, or official connection with BLS International Services, Italian Embassy, Italian Consulate, or any governmental visa authority
Provide visa consultation, immigration advice, or legal counsel
Make representations about visa approval likelihood
Guarantee appointment availability on specific dates or locations
Bypass, hack, or circumvent any security measures, authentication protocols, or terms of service of any official platform
Create fake accounts, use automated bots that violate platform policies, or engage in fraudulent activities
Provide expedited processing or preferential treatment through unofficial channels

2.3 Independent Contractor Status

The Company operates as an independent digital services provider. No agency, employment, partnership, joint venture, or fiduciary relationship exists between the Company and the Client beyond the contractual service relationship defined herein.

ARTICLE 3: LEGAL COMPLIANCE AND REGULATORY FRAMEWORK

3.1 Compliance with Pakistan Laws

Our operations fully comply with:

(a) Information Technology Laws:

Prevention of Electronic Crimes Act, 2016 (PECA)
Electronic Transactions Ordinance, 2002
Pakistan Telecommunication (Re-organization) Act, 1996

(b) Consumer Protection:

Consumer protection laws and regulations applicable in Pakistan
Fair trade practices and anti-fraud provisions

(c) Contract Law:

Contract Act, 1872
Specific Relief Act, 1877

(d) Data Protection:

Personal data protection standards as applicable in Pakistan
Confidentiality and privacy obligations

3.2 Compliance with International Laws

(a) European Union:

General Data Protection Regulation (GDPR) where applicable
EU consumer protection directives
Italian consumer protection laws

(b) International Standards:

UN Convention on Contracts for the International Sale of Goods (to the extent applicable to services)
International cybersecurity standards
Cross-border digital services regulations

3.3 Lawfulness of Service Model

(a) Our service model constitutes legitimate digital consultancy and automation assistance, falling under the category of “Information Technology Enabled Services” (ITES).

(b) We operate exclusively on:

Publicly accessible information and platforms
Client-provided explicit authorization and credentials
Lawful automated monitoring techniques that do not violate platform terms

(c) Our services do NOT constitute:

Unauthorized access under cybercrime laws
Trafficking in visa appointments
Fraudulent misrepresentation
Violation of any computer fraud or abuse statutes

3.4 No Black Market Activity

The Company categorically does not:

Participate in black market sales of appointments
Engage with scalpers or unauthorized resellers
Create artificial scarcity or manipulate appointment availability
Charge fees beyond our legitimate service costs

3.5 Terms of Service Compliance

While we provide assistance in navigating official platforms, all actions taken are:

Authorized by the Client as the legitimate account holder
Performed using proper credentials
Conducted without violating anti-automation clauses (where we only assist, not automate against policy)
Transparent and auditable

ARTICLE 4: SERVICE FEES AND PAYMENT TERMS

4.1 Fee Structure

(a) The Service Fee is a fixed amount agreed upon in advance between the Company and the Client, communicated clearly before service commencement.

(b) The Fee covers:

24/7/365 monitoring infrastructure and systems
Technical personnel time and expertise
Software and automation tools
Communication and support services
Administrative overhead and operational costs

(c) The Fee is exclusively for our service provision and does NOT include:

Official BLS appointment fees (if applicable)
Visa application fees
Service charges imposed by BLS
Embassy fees
Travel or accommodation costs
Any governmental fees

4.2 Payment Terms

(a) Payment Timing:

Payment is due ONLY AFTER successful booking confirmation
No advance payment is required unless otherwise agreed in writing
Payment must be made within 24-48 hours of booking confirmation

(b) Payment Methods:

Bank transfer (details provided upon booking)
Mobile payment systems (JazzCash, EasyPaisa, etc.)
Other methods as mutually agreed in writing

(c) Payment Proof:

Client must provide payment receipt/screenshot
Payment confirmation establishes completion of contract

4.3 Refund Policy

(a) Non-Refundable Scenarios:

Once an appointment is successfully booked and confirmed, the Service Fee is non-refundable
If the Client changes their mind after booking confirmation
If the Client fails to attend the appointment
If the Client’s visa application is rejected by authorities
If BLS or embassy cancels the appointment due to Client’s documentation issues

(b) Refundable Scenarios:

If we fail to secure any appointment within the agreed timeframe (if specified)
If we abandon service provision without reasonable cause
If there is proven fraud or misrepresentation by the Company

(c) Partial Refunds:

May be considered on a case-by-case basis for extenuating circumstances
Require written application with supporting evidence
Subject to Company’s sole discretion

4.4 Currency and Taxes

(a) All fees are quoted in Pakistani Rupees (PKR) unless otherwise specified.

(b) Client is responsible for any applicable taxes, including but not limited to:

Sales tax
Withholding tax
Any other governmental levies

(c) The Company will issue proper receipts/invoices as required by Pakistan tax laws.

ARTICLE 5: NO GUARANTEE AND LIMITATION OF WARRANTY

5.1 Express Disclaimer of Guarantees

THE COMPANY EXPLICITLY DISCLAIMS AND DOES NOT GUARANTEE:

(a) Appointment-Related:

Availability of appointment slots on any specific date
Availability of appointments at any specific location
Timeline for appointment availability
Continuity of appointment availability during the monitoring period

(b) Visa-Related:

Approval of visa application
Outcome of visa interview or application process
Specific processing times by authorities
Decisions made by consular officers or immigration officials

(c) System-Related:

Uninterrupted functionality of BLS portal
Absence of technical glitches or system errors
Maintenance schedules or system updates by third parties
Changes to booking procedures or requirements

5.2 Scope of Responsibility

(a) Company’s responsibility is LIMITED TO:

Reasonable efforts to monitor and detect available appointments
Prompt action upon detecting availability
Competent use of provided credentials
Timely communication with Client

(b) Company’s responsibility ENDS upon:

Successful securing of an appointment slot
Receipt of official BLS booking confirmation
Provision of booking details to Client

5.3 Third-Party Dependencies

The Company is not liable for and cannot control:

BLS International Services’ policies, procedures, or system functionality
Italian government visa policies and requirements
Embassy or consulate decisions and scheduling
Internet connectivity issues
Force majeure events

5.4 “AS-IS” Service Provision

Services are provided on an “AS-IS” and “AS-AVAILABLE” basis. The Company makes no warranties, express or implied, including but not limited to:

Merchantability
Fitness for a particular purpose
Non-infringement
Accuracy of third-party systems

ARTICLE 6: CLIENT RESPONSIBILITIES AND OBLIGATIONS

6.1 Voluntary Engagement

The Client acknowledges and confirms that:

(a) Engagement with our services is entirely voluntary and at Client’s own initiative (b) Client has not been coerced, misled, or pressured into using our services (c) Client has had adequate opportunity to review these Terms (d) Client has sought independent legal advice if desired

6.2 Legal Eligibility

The Client represents and warrants that:

(a) Client has the legal right and eligibility to apply for an Italian visa (b) Client is not subject to any legal restrictions preventing visa application (c) Client is not using our services for fraudulent or illegal purposes (d) Client meets all requirements set by Italian immigration authorities (e) Client is of legal age (18 years or above) or represented by a legal guardian

6.3 Information Accuracy

The Client must:

(a) Provide accurate, complete, and truthful information (b) Update the Company immediately of any changes to provided information (c) Ensure all credentials and documents are legitimate and valid (d) Not provide false, forged, or misleading information

6.4 Credential Security

(a) Client is responsible for the security of their BLS account credentials (b) Client authorizes Company to use provided credentials solely for the stated purpose (c) Client must immediately inform Company of any unauthorized access to their account (d) Client acknowledges that credential sharing carries inherent security risks

6.5 Compliance with Visa Requirements

Client acknowledges that:

(a) Securing an appointment does not guarantee visa approval (b) Client must meet all documentation and eligibility requirements (c) Client must attend the appointment personally and punctually (d) Client must comply with all BLS and embassy instructions

6.6 Prohibited Uses

Client shall NOT:

(a) Use our services for any illegal or unauthorized purpose (b) Attempt to resell or transfer the secured appointment for profit (c) Provide false information to authorities using our services as justification (d) Misrepresent our relationship as an official agency or partnership (e) Use our services to harm, defraud, or violate rights of others

6.7 Communication Obligations

Client must:

(a) Respond promptly to Company communications (b) Maintain accessible contact information (c) Check WhatsApp/email regularly during service period (d) Confirm receipt of booking confirmations within 24 hours

ARTICLE 7: LIMITATION OF LIABILITY AND INDEMNIFICATION

7.1 Limitation of Liability

(a) TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR SERVICES SHALL NOT EXCEED THE AMOUNT OF SERVICE FEES PAID BY THE CLIENT.

(b) IN NO EVENT SHALL THE COMPANY BE LIABLE FOR:

Indirect, incidental, consequential, special, or punitive damages
Loss of profits, revenue, or business opportunities
Loss of data or information
Travel expenses or non-refundable bookings
Emotional distress or reputational harm
Third-party claims

(c) This limitation applies regardless of:

The legal theory (contract, tort, negligence, strict liability, etc.)
Whether Company was advised of the possibility of such damages
The failure of any limited remedy to achieve its essential purpose

7.2 Excluded Liability

Company is NOT liable for:

(a) BLS system failures, downtime, or technical errors (b) Changes to BLS policies, procedures, or fee structures (c) Government policy changes affecting visa applications or appointments (d) Embassy closures, strikes, or operational disruptions (e) Internet or network connectivity issues (f) Force majeure events (g) Client’s failure to attend appointment or meet visa requirements (h) Visa rejection or denial by authorities (i) Delays caused by Client’s late or inaccurate information (j) Unauthorized access to Client’s account by third parties

7.3 Client Indemnification

Client agrees to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, and affiliates from and against any and all:

(a) Claims, demands, actions, suits, or proceedings (b) Damages, liabilities, costs, losses, or expenses (including reasonable attorneys’ fees)

Arising from or related to:

(i) Client’s breach of these Terms (ii) Client’s violation of any law or regulation (iii) Client’s provision of false or inaccurate information (iv) Client’s misuse of Services (v) Client’s infringement of third-party rights (vi) Claims by third parties related to Client’s actions

7.4 Risk Acknowledgement

Client expressly acknowledges and assumes all risks associated with:

(a) Using third-party platforms (BLS) beyond Company control (b) Sharing account credentials with Company (c) Dependence on automated systems and technology (d) Uncertainty of appointment availability (e) Visa application outcomes

ARTICLE 8: DATA PROTECTION AND CONFIDENTIALITY

8.1 Personal Data Collection

The Company collects and processes:

(a) Identity Information: Name, passport number, date of birth, nationality (b) Contact Information: Phone number, email address, WhatsApp number (c) Account Credentials: BLS login username and password (d) Payment Information: Transaction records and payment receipts (e) Communication Data: Messages, instructions, and correspondence

8.2 Purpose of Data Processing

Personal Data is processed solely for:

(a) Providing the requested Services (b) Communicating booking status and updates (c) Maintaining transaction records (d) Complying with legal obligations (e) Resolving disputes or technical issues

8.3 Data Protection Principles

Company commits to:

(a) Lawfulness: Processing data only with explicit consent and legal basis (b) Purpose Limitation: Using data only for stated purposes (c) Data Minimization: Collecting only necessary information (d) Accuracy: Ensuring data is accurate and up-to-date (e) Storage Limitation: Retaining data only as long as necessary (f) Integrity and Confidentiality: Implementing appropriate security measures

8.4 Data Security Measures

Company implements:

(a) Encrypted storage of sensitive credentials (b) Access controls limiting personnel access to data (c) Regular security audits and updates (d) Secure communication channels (encrypted WhatsApp, secure email) (e) Physical and digital safeguards against unauthorized access

8.5 Data Sharing and Disclosure

(a) Company does NOT sell, rent, or trade Personal Data to third parties

(b) Data may be shared only:

With BLS platform using Client’s authorized credentials
When required by law or legal process
To protect Company’s legal rights
With Client’s explicit additional consent

(c) No data is shared for marketing or commercial purposes

8.6 Data Retention

(a) Credentials are deleted immediately after successful booking or service termination (b) Transaction records retained for 3 years for legal and accounting purposes (c) Communication logs retained for 1 year for dispute resolution (d) Client may request data deletion subject to legal retention requirements

8.7 Client Rights

Client has the right to:

(a) Access their Personal Data held by Company (b) Request correction of inaccurate data (c) Request deletion of data (subject to legal obligations) (d) Withdraw consent for data processing (e) Object to data processing (f) Request data portability (g) Lodge complaints with relevant data protection authorities

8.8 Cross-Border Data Transfer

(a) Data may be transferred internationally in the course of providing Services (b) Company ensures adequate safeguards for international transfers (c) Client consents to necessary cross-border data transfers

8.9 Confidentiality

(a) All Client information is treated as strictly confidential (b) Company personnel are bound by confidentiality obligations (c) Confidentiality survives termination of this Agreement

ARTICLE 9: INTELLECTUAL PROPERTY RIGHTS

9.1 Company Intellectual Property

All intellectual property related to the Services, including but not limited to:

(a) Software, algorithms, and automation tools (b) Website content and design (c) Trademarks, logos, and brand elements (d) Documentation and training materials (e) Business methods and processes

Remain the exclusive property of the Company. Client receives no ownership rights, only a limited license to use Services.

9.2 Client Intellectual Property

(a) Client retains all rights to information and documents provided (b) Company claims no ownership over Client’s personal data or documents (c) Client grants Company limited license to use data solely for service provision

9.3 Third-Party Intellectual Property

(a) BLS, Italian government, and all official platforms retain their respective trademarks and intellectual property (b) Nothing in this Agreement grants rights to third-party intellectual property (c) Company does not claim any affiliation with third-party trademark owners

ARTICLE 10: DISPUTE RESOLUTION AND LEGAL JURISDICTION

10.1 Governing Law

(a) This Agreement shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.

(b) Where international elements are involved, principles of international contract law shall apply to the extent not inconsistent with Pakistan law.

10.2 Jurisdiction

(a) The Courts of Lahore, Pakistan shall have exclusive jurisdiction over any disputes arising from this Agreement.

(b) Both parties irrevocably submit to the jurisdiction of Pakistani courts.

(c) Any judgments obtained may be enforced in any competent jurisdiction worldwide.

10.3 Dispute Resolution Process

Before initiating formal legal proceedings, parties agree to:

(a) Step 1 – Direct Negotiation (14 days):

Parties shall attempt good faith negotiation
Communication in writing via email or WhatsApp
Each party states their position and desired resolution

(b) Step 2 – Mediation (30 days):

If negotiation fails, parties agree to mediation
Mediator selected by mutual agreement
Mediation conducted in Lahore or online
Each party bears their own costs; mediator fees split equally

(c) Step 3 – Arbitration (Optional):

Parties may agree to binding arbitration
Conducted under Arbitration Act, 1940 (Pakistan)
Single arbitrator or panel as agreed
Arbitration held in Lahore
Award is final and binding

(d) Step 4 – Litigation:

If all alternative dispute resolution fails
Either party may commence court proceedings
Exclusive jurisdiction: Courts of Lahore, Pakistan

10.4 Legal Fees and Costs

(a) Each party bears their own legal costs unless otherwise ordered by a court

(b) Prevailing party in litigation may be awarded:

Reasonable attorney fees
Court costs and filing fees
Costs of evidence collection

(c) Frivolous or bad faith litigation may result in sanctions

10.5 Waiver of Claims

By accepting these Terms, Client expressly waives and releases all claims against Company for:

(a) Delays in appointment availability beyond Company’s control (b) BLS system downtime, errors, or technical failures (c) Changes in visa policies or requirements (d) Denial of visa application by authorities (e) Force majeure events preventing service delivery (f) Any consequential damages beyond direct service fees

10.6 Severability

(a) If any provision of this Agreement is found invalid or unenforceable:

That provision shall be limited or eliminated to the minimum extent necessary
All other provisions remain in full force and effect
Invalid provisions shall be replaced with valid provisions achieving similar economic effect

10.7 No Class Actions

(a) Client agrees to bring claims only in individual capacity, not as part of any class or representative action

(b) Client waives the right to participate in class action lawsuits or class-wide arbitration

ARTICLE 11: REPRESENTATIONS AND WARRANTIES

11.1 Company Representations

Company represents and warrants that:

(a) It is legally incorporated and authorized to provide Services (b) It has necessary technical capabilities and expertise (c) Services comply with applicable laws to the best of Company’s knowledge (d) No fraudulent or deceptive practices are employed

11.2 Client Representations

Client represents and warrants that:

(a) All provided information is accurate and truthful (b) Client has legal capacity to enter into this Agreement (c) Client is not subject to any legal restrictions preventing service use (d) Client’s use of Services does not violate any laws or third-party rights (e) Credentials provided are legitimate and authorized for use

11.3 Mutual Representations

Both parties represent that:

(a) They have full authority to enter into this Agreement (b) Agreement does not conflict with other obligations (c) All necessary consents and authorizations have been obtained

ARTICLE 12: FORCE MAJEURE

12.1 Force Majeure Events

Neither party shall be liable for failure to perform obligations due to:

(a) Acts of God (earthquakes, floods, storms, pandemics) (b) War, terrorism, or civil unrest (c) Government actions, laws, or regulations (d) Strikes, labor disputes, or lockouts (e) Failure of third-party systems (BLS, internet providers) (f) Power outages or telecommunication failures (g) Cyber attacks or hacking (when not due to party’s negligence) (h) Any event beyond reasonable control

12.2 Notice and Mitigation

(a) Affected party must promptly notify the other party (b) Provide evidence of force majeure event (c) Take reasonable steps to mitigate impact (d) Resume performance as soon as reasonably possible

12.3 Extended Force Majeure

If force majeure continues for more than 60 days:

(a) Either party may terminate the Agreement (b) Fees paid for incomplete services may be refunded on pro-rata basis (c) Neither party liable for damages due to termination

ARTICLE 13: TERMINATION

13.1 Termination by Client

Client may terminate Services:

(a) Before Booking:

At any time with written notice
No fees due if no booking secured
Any advance payment refunded

(b) After Booking:

Client remains obligated to pay Service Fee
Termination does not affect payment obligations

13.2 Termination by Company

Company may terminate Services immediately if:

(a) Client breaches material terms of this Agreement (b) Client provides false or fraudulent information (c) Client engages in illegal activities (d) Client fails to cooperate or respond to communications (e) Service becomes technically impossible or illegal

13.3 Effects of Termination

Upon termination:

(a) All rights and licenses granted to Client immediately cease (b) Client must immediately pay all outstanding fees (c) Company will delete Client credentials (d) Provisions intended to survive (confidentiality, liability, dispute resolution) remain in effect

13.4 No Penalty for Termination

Neither party liable for damages solely due to lawful termination per this Article.

ARTICLE 14: MISCELLANEOUS PROVISIONS

14.1 Entire Agreement

(a) This Agreement constitutes the entire understanding between parties (b) Supersedes all prior negotiations, representations, or agreements (c) No oral modifications are valid; all amendments must be in writing

14.2 Amendments

(a) Company may update these Terms with 15 days’ notice to clients (b) Continued use after notice constitutes acceptance of amendments (c) Material changes require explicit Client consent

14.3 Waiver

(a) No waiver of any term shall be deemed a continuing waiver (b) Failure to enforce any provision does not waive right to enforce later (c) All waivers must be in writing and signed

14.4 Assignment

(a) Client may not assign or transfer this Agreement without written consent (b) Company may assign Agreement to affiliates or successors (c) Assignment does not relieve parties of obligations

14.5 Notices

All legal notices must be:

(a) In writing (email acceptable) (b) Sent to addresses provided during service engagement (c) Deemed received:

Email: 24 hours after sending
WhatsApp: upon read receipt
Postal mail: 5 business days after mailing

14.6 Language

(a) This Agreement is executed in English (b) In case of translation, English version prevails (c) Any ambiguities resolved in favor of plain English meaning

14.7 Headings

Article and section headings are for convenience only and do not affect interpretation.

14.8 Survival

The following provisions survive termination:

Payment obligations
Liability limitations
Indemnification
Confidentiality
Intellectual property
Dispute resolution
Governing law

14.9 No Third-Party Beneficiaries

This Agreement is solely for benefit of parties; no third party has enforcement rights.

14.10 Electronic Signatures

(a) Electronic acceptance via WhatsApp, email, or online forms is legally binding (b) Electronic records admissible as evidence per Electronic Transactions Ordinance, 2002

ARTICLE 15: CONSENT AND ACCEPTANCE REQUIREMENTS

15.1 Explicit Consent Required

You MUST provide explicit written consent to these Terms before we proceed with any service activity.

15.2 Forms of Acceptance

Acceptance may be provided by:

(a) Typing “I ACCEPT” or “I AGREE” in WhatsApp conversation (b) Sending email confirmation of acceptance (c) Completing online acceptance form (d) Signing physical copy of Terms (if requested) (e) Making payment (constitutes implicit acceptance)

15.3 Verification of Understanding

By accepting, you confirm:

(a) You have read all 15 Articles of these Terms in full (b) You understand your rights and obligations (c) You have had opportunity to seek legal advice (d) You voluntarily agree without coercion (e) You accept all limitations of liability and disclaimers

15.4 Record of Acceptance

(a) Company will maintain records of your acceptance (b) Timestamp and communication records preserved (c) May be used as evidence in any dispute

15.5 Acceptance in Legal Disputes

Your acceptance constitutes:

(a) Acknowledgment of having read Terms (b) Agreement to jurisdiction and governing law (c) Waiver of claims explicitly disclaimed herein (d) Consent to data processing as described (e) Authorization to use your credentials for stated purpose

ARTICLE 16: FINAL DISCLAIMER AND ACKNOWLEDGMENTS

16.1 Nature of Service

THIS IS A DIGITAL SERVICE AGREEMENT, NOT A PRODUCT SALE.

(a) No physical goods are sold or transferred (b) Service outcome depends on third-party systems beyond our control (c) Results may vary based on factors outside our control

16.2 No Official Relationship

(a) We are NOT affiliated with, endorsed by, or partnered with:

BLS International Services
Italian Embassy or Consulates
Any governmental or visa-granting authority

(b) We are an independent, private digital services company

16.3 Educational Disclaimer

Nothing in our service constitutes:

(a) Legal advice or immigration consultation (b) Guarantee of visa approval (c) Professional advisory services (d) Representation before governmental authorities

16.4 Assumption of Risk

CLIENT ACKNOWLEDGES AND ASSUMES ALL RISKS INCLUDING:

(a) Risk of appointment unavailability (b) Risk of system errors or failures (c) Risk of policy changes (d) Risk of visa denial (e) Financial risk of non-refundable payments to third parties

16.5 Client’s Due Diligence

Client is responsible for:

(a) Verifying visa requirements independently (b) Ensuring eligibility before engaging services (c) Consulting official sources for authoritative information (d) Obtaining independent legal advice if needed

16.6 Good Faith Services

Company commits to:

(a) Providing services in good faith with reasonable skill and care (b) Acting honestly and transparently (c) Complying with all applicable laws to the best of its ability (d) Protecting Client’s interests within the scope of Services

ARTICLE 17: CONTACT INFORMATION AND SUPPORT

17.1 Primary Contact

For all service-related inquiries, support, or acceptance of these Terms:

WhatsApp: +92 317 6040579
Email: [To be provided upon request]
Business Name: ZaraFatimaCo
Operating Hours: 24/7 for urgent appointment notifications; general support 9 AM – 9 PM PKT

17.2 Legal Notices

For legal notices, disputes, or formal communications:

Send written notice to the above WhatsApp number or email with subject line: “LEGAL NOTICE – [Your Name]”

17.3 Data Protection Inquiries

For data access requests, privacy concerns, or data deletion:

Contact via WhatsApp or email with subject: “DATA PROTECTION REQUEST”

17.4 Response Times

(a) Appointment notifications: Immediate (24/7) (b) General support: Within 24 hours (c) Legal notices: Within 72 hours (d) Data protection requests: Within 30 days

ACCEPTANCE DECLARATION

I, THE CLIENT, HEREBY DECLARE THAT:

I have carefully read and fully understood all 17 Articles of these Terms and Conditions
I have had adequate opportunity to seek independent legal advice
I voluntarily agree to all terms without coercion or undue influence
I understand the nature of services provided (digital assistance only, no guarantees)
I acknowledge all limitations of liability and disclaimers
I consent to data processing as described in Article 8
I agree to governing law (Pakistan) and jurisdiction (Lahore Courts)
I understand payment obligations and refund policy
I accept all risks associated with using these services
I authorize ZaraFatimaCo to proceed with appointment booking assistance on my behalf

TO ACCEPT THESE TERMS:

Reply with “I ACCEPT” to WhatsApp +92 317 6040579

Include in your acceptance message:

Your full name
Your passport number (last 4 digits only for verification)
Date of acceptance
Confirmation: “I have read all 17 Articles and agree to be legally bound”

END OF TERMS AND CONDITIONS

This document is legally binding upon acceptance. Keep a copy for your records. For any clarifications before acceptance, contact us via the provided WhatsApp number.