Comprehensive Payment Terms & Policy

We are committed to providing transparent, reliable, and professional visa appointment booking services. These terms and conditions govern all aspects of our service relationship with our clients. By engaging with our services, submitting requests, or making payments, you acknowledge that you have read, understood, and agree to be legally bound by all provisions outlined in this comprehensive policy document.

1. Service Overview and Scope

1.1 Service Description

Our primary service involves securing visa appointment bookings on behalf of clients through official government portals, embassy systems, and authorized visa application centers. We act as intermediaries to facilitate the appointment booking process while maintaining full compliance with official procedures and requirements.

1.2 Service Limitations

We provide appointment booking services only and do not guarantee visa approval or processing outcomes
Our responsibility is strictly limited to successfully securing appointment slots as per client specifications
We do not provide legal advice, visa consultation, or document preparation services
All visa-related decisions remain solely with the respective embassy, consulate, or visa processing center

2. No Advance Payment Policy

2.1 Zero Upfront Charges

We maintain a strict policy of no advance payments, deposits, or upfront fees of any kind
No payment is required during the initial inquiry, consultation, or booking request phase
Clients are never asked to provide payment details before appointment confirmation
Any request for advance payment should be reported immediately as potential fraud

2.2 Payment Trigger Events

Payment becomes due only after the following conditions are met:

Your appointment has been successfully booked in the official system
Appointment details have been verified and confirmed by our team
You have received official confirmation with login credentials
You have personally verified the booking through the official portal

3. Mandatory Appointment Verification

3.1 Client Verification Responsibility

Always confirm your appointment details directly on the official BLS portal or relevant embassy system before making any payment
Verify all personal information including name, passport number, appointment date, time, and location
Check that the appointment category matches your visa type requirements
Ensure all uploaded documents and photos are correct and clearly visible

3.2 Error Reporting Protocol

If there is an issue with our appointment booking, such as wrong passport number, incorrect photo, wrong appointment category, or any other discrepancy, you must inform our customer care immediately before sending payment
All error reports must be submitted within 2 hours of receiving appointment confirmation
Include specific details about the error and provide correct information for rectification
Do not proceed with payment until all errors have been resolved to your satisfaction

3.3 Error Resolution Process

In cases where submission is not possible due to our appointment error, we will either provide you with a new corrected appointment(Only if you already informed customercare about problem before payment)
If we provide a replacement appointment, it will be at no additional cost
Replacement appointments will be scheduled for the earliest available date that meets your requirements
Only in two conditions wrong passport number or wrong photo

4. Payment Timeline and Deadlines

4.1 Standard Payment Window

Once your appointment is successfully booked and confirmed:

Payment must be completed within 3 to 24 hours of receiving confirmation
The countdown begins from the timestamp of our official confirmation message
Payment must be made through our authorized channels only
Partial payments or installments are not accepted

4.2 Consequences of Delayed Payment

Failure to complete payment within the specified timeframe may result in immediate cancellation of your booked appointment
Released appointment slots will be made available to other clients
No guarantee can be provided for rebooking the same appointment slot
Late payment penalties may apply at our discretion

4.3 Payment Confirmation Process

Payment is considered complete only when funds are received and verified by our financial team
You will receive a payment confirmation receipt within 30 minutes of successful transaction
Appointment details will be released only after payment verification is complete

5. Payment Extension Policies

5.1 Extension Eligibility Criteria

Payment extensions may be considered only under the following circumstances:

Your appointment date is more than one week (7 calendar days) away from the booking confirmation date
Extension request is submitted immediately after receiving booking confirmation
Valid reason for extension is provided (subject to our assessment)
No previous payment delays or violations on your account

5.2 Extension Terms and Conditions

Maximum extension period: up to 3 additional days beyond the standard 1-3 hour window
Extension requests must be submitted via official customer care channels
Approval of extension requests remains entirely at our discretion
Extension approval will be communicated in writing with new payment deadline
Only one extension per booking is permitted under any circumstances

5.3 Extension Request Process

To request a payment extension:

Contact customer care within 30 minutes of booking confirmation
Provide booking reference number and valid reason for extension
Await written approval before assuming extension is granted
Adhere strictly to the new payment deadline if approved

6. Short-Notice Appointment Policy

6.1 Weekend Booking Restrictions

For appointments booked on Friday or Saturday where the actual appointment date falls on the following Monday or Tuesday:

Payment must be completed on the same day (Friday or Saturday) of booking
No extensions, delays, or deferrals will be provided under any circumstances
This policy applies regardless of the booking time on Friday or Saturday

6.2 Sunday Payment Requirements

Even if the booking is confirmed on Sunday, payment is still required on the same day
Sunday payments must be completed before 11:59 PM local time
No additional time will be granted beyond Sunday for such bookings
Alternative appointment dates may be offered if same-day payment is not feasible

6.3 Holiday and Weekend Considerations

Weekend and holiday bookings are subject to stricter payment timelines
Our payment processing systems remain active during weekends and holidays
Customer support may have limited availability during non-business hours
Clients are responsible for ensuring payment capability during off-hours

7. Payment Methods and Security

7.1 Authorized Payment Channels

Payment must be made exclusively through our official, authorized payment methods:

Designated bank transfer accounts
Authorized online payment gateways
Official digital payment platforms
Verified mobile payment applications

7.2 Payment Security Measures

Never share payment credentials with unauthorized personnel
Verify payment recipient details before initiating transactions
Keep payment receipts and transaction confirmations for records
Report any suspicious payment requests immediately

7.3 Payment Verification Process

All payments are subject to verification before appointment release
Bank transfers may require 1-2 hours for verification
Digital payments are typically verified within 30 minutes
Payment confirmation will be provided via official communication channels

8. Client Responsibilities and Obligations

8.1 Information Accuracy

Clients are responsible for:

Providing accurate and complete personal information
Ensuring passport details match exactly with official documents
Submitting clear, high-quality photographs meeting official requirements
Verifying all appointment details before payment confirmation

8.2 Timely Communication

Respond promptly to our verification requests and communications
Report any issues or concerns immediately upon discovery
Maintain active communication channels throughout the booking process
Provide alternative contact methods for emergency situations

8.3 Compliance with Official Requirements

Ensure eligibility for the visa category being applied for
Meet all official documentation and photo requirements
Arrive punctually for scheduled appointments
Follow all embassy or consulate guidelines and procedures

9. Strict No-Refund Policy

9.1 Non-Refundable Nature of Payments

We maintain a strict no-refund policy under any and all circumstances
Once payment is received and verified, no portion will be refunded for any reason
This policy applies regardless of changes in client circumstances, travel plans, or personal situations
No exceptions will be made for emergency situations, medical issues, or force majeure events

9.2 Service Delivery Confirmation

Our refund policy is based on the principle that:

Payment is due only after successful appointment booking
Clients verify appointment details before payment
Service delivery is considered complete upon appointment confirmation
Any subsequent changes are beyond our control and responsibility

9.3 Alternative Resolution Options

While refunds are not available, we may offer:

Appointment rescheduling services (subject to availability and additional fees)
Transfer of appointment to another eligible family member (where permitted)
Credit toward future services (valid for 6 months, non-transferable)

10. Force Majeure and External Factors

10.1 Limited Liability Scope

We are not liable for circumstances beyond our reasonable control, including:

Embassy or consulate closures due to holidays, emergencies, or official decisions
System maintenance or technical issues on official government portals
Changes in visa policies, procedures, or requirements
Natural disasters, political unrest, or other force majeure events

10.2 Government and Official System Dependencies

Our services depend on third-party government systems and official portals
We cannot guarantee uninterrupted access to these external systems
Appointment availability is subject to official capacity and scheduling
Processing times may vary based on official workload and priorities

10.3 Communication of External Issues

Clients will be informed immediately of any external factors affecting their appointments
Regular updates will be provided regarding system availability and processing status
Alternative solutions will be explored where possible and practical

11. Fraud Prevention and Security Measures

11.1 Fraudulent Activity Definition

The following activities will be considered fraudulent:

Intentional delay or avoidance of legitimate payment obligations
Disputing valid charges after service delivery confirmation
Providing false information or documentation
Attempting to manipulate our systems or procedures
Sharing login credentials or appointment details with unauthorized parties

11.2 Anti-Fraud Consequences

Fraudulent activity will result in:

Immediate blacklisting from all current and future services
Cancellation of all active appointments without refund
Reporting to relevant authorities where applicable
Potential legal action for recovery of damages and losses
Permanent exclusion from our service network

11.3 Fraud Prevention Measures

All transactions are monitored for suspicious activity
Identity verification may be required for high-value or frequent bookings
Payment patterns are analyzed for consistency and legitimacy
Regular security audits ensure system integrity and client protection

12. Customer Support and Communication

12.1 Support Availability

Customer care is available during standard business hours (9 AM – 6 PM, Monday to Saturday)
Emergency support may be available for urgent appointment-related issues
Response time for routine inquiries: 2-4 hours during business days
Priority support for payment-related concerns and urgent booking issues

12.2 Official Communication Channels

All official communications will be sent via registered email addresses
SMS notifications for time-sensitive updates and reminders
WhatsApp support for immediate assistance and quick queries
Phone support for complex issues requiring detailed discussion

12.3 Communication Protocol

Keep all official communications and confirmations for your records
Report any unauthorized communications claiming to represent our services
Verify the authenticity of communication through multiple channels when in doubt
Respond promptly to verification requests and important updates

13. Data Protection and Privacy

13.1 Information Security

All client personal and financial information is protected using industry-standard security measures
Data is encrypted during transmission and storage
Access to client information is restricted to authorized personnel only
Regular security updates and monitoring ensure ongoing protection

13.2 Data Usage Policy

Personal information is used solely for appointment booking and service delivery purposes
We do not share client data with unauthorized third parties
Government portals may have their own data handling policies beyond our control
Clients consent to necessary data sharing with official visa processing authorities

13.3 Data Retention

Client information is retained for the duration necessary to complete services
Historical records may be maintained for legal compliance and quality assurance
Data deletion requests will be honored subject to legal and regulatory requirements

14. Dispute Resolution and Legal Framework

14.1 Dispute Resolution Process

In case of disputes:

Contact customer care with detailed complaint and supporting evidence
Allow 48-72 hours for investigation and initial response
Escalate to management if initial resolution is unsatisfactory
Consider alternative dispute resolution methods before legal action

14.2 Governing Law

These terms are governed by the laws
Any legal proceedings must be initiated in the courts
International clients consent to jurisdiction for dispute resolution

14.3 Limitation of Liability

Our total liability is limited to the amount paid for services
We are not liable for indirect, consequential, or punitive damages
Liability limitations apply to the fullest extent permitted by law

15. Policy Updates and Amendments

15.1 Right to Modify Terms

We reserve the right to update, modify, or revise these terms at any time
Changes may be made to reflect legal requirements, operational needs, or service improvements
Updated terms will be effective immediately upon publication on our official channels

15.2 Notification of Changes

Significant changes will be communicated to active clients via email or SMS
Clients are encouraged to review terms regularly for updates
Continued use of services after changes constitutes acceptance of modified terms

15.3 Version Control

Each version of terms will be dated and archived for reference
Previous versions remain applicable to transactions completed under those terms
Current version supersedes all previous versions for new transactions

Critical Reminders and Final Notes

Payment Urgency

Pay promptly after confirmation (within 1–3 hours) to secure your appointment
Late payments risk immediate cancellation without alternative options

Short-Notice Appointments

For Friday/Saturday bookings with Monday appointments, same-day payment is mandatory
No exceptions or extensions will be provided for weekend bookings

Extension Limitations

Payment extensions are only possible when your appointment is at least one week away
Extension approval is discretionary and not guaranteed

Verification Requirement

Always verify appointment details on official portals before payment
Report errors immediately to avoid complications and delays

No-Refund Policy

We do not have a refund policy under any circumstances
Payment decisions should be made carefully after full verification

By proceeding with our services, you acknowledge that you have read, understood, and agree to be bound by all terms and conditions outlined in this comprehensive policy document. These terms constitute the complete agreement between you and our service and supersede all prior agreements or understandings.

For questions, clarifications, or support, contact our customer care team through official channels only.