COMPREHENSIVE TERMS AND CONDITIONS

ZARA FATIMA & CO – ITALY VISA APPOINTMENT SERVICES

Service Provider: Zara Fatima & Co
Contact: +92 317 6040579

PREAMBLE AND SCOPE OF AGREEMENT

These Terms and Conditions (“Terms”) constitute a legally binding agreement between Zara Fatima & Co (“Company,” “we,” “us,” or “our”) and the client (“you,” “your,” or “Client”) for the provision of Italy visa appointment booking services and related consultancy services. By engaging our services, submitting documentation, making payments, or communicating with our team, you expressly acknowledge that you have read, understood, and agree to be bound by all provisions contained herein.

This agreement governs all aspects of our professional relationship, including but not limited to service delivery, payment obligations, cancellation policies, data handling, communication protocols, and dispute resolution mechanisms. These Terms supersede all previous agreements, understandings, negotiations, or representations, whether written or oral, relating to the subject matter hereof.

The services provided under this agreement are specialized visa appointment booking services for Italy, requiring specific expertise, resources, and established relationships with relevant authorities and service providers. Our company operates as an independent service provider and is not affiliated with, endorsed by, or acting as an agent of any embassy, consulate, or governmental authority.

1. DEFINITIONS AND INTERPRETATION

1.1 Key Definitions

“Agreement” means these Terms and Conditions along with any service-specific addendums, amendments, or supplementary documents that may be executed between the parties.

“Services” encompasses all activities provided by the Company, including but not limited to visa appointment booking, documentation review, consultation, liaison with third-party service providers, and ongoing support throughout the appointment process.

“Working Days” refers to Monday through Friday, excluding public holidays as recognized in Pakistan and Italy, and any days when relevant embassies or consulates are closed for business.

“Client Information” includes all personal data, documentation, communications, and materials provided by the Client, whether directly or through authorized representatives.

“Force Majeure Event” means any circumstance beyond the reasonable control of either party, including but not limited to acts of God, natural disasters, pandemics, governmental actions, embassy closures, system failures, or civil unrest.

“Third-Party Service Providers” refers to external entities involved in the visa appointment process, including BLS International, embassy officials, courier services, and other relevant stakeholders.

1.2 Interpretation Guidelines

In these Terms, unless the context requires otherwise: (a) references to singular include plural and vice versa; (b) headings are for convenience only and do not affect interpretation; (c) references to “including” are not exhaustive; (d) references to laws include amendments and replacements; (e) time references are to Pakistan Standard Time unless otherwise specified.

2. COMPREHENSIVE CANCELLATION AND REFUND POLICY

2.1 No Cancellation After Service Initiation

Once this agreement has been executed through signature, digital acceptance, or commencement of services (whichever occurs first), the Client acknowledges that no cancellation or advance refund requests will be entertained, processed, or approved under any circumstances, except as explicitly outlined in the limited exceptions contained within these Terms.

The agreement becomes irrevocably binding upon service initiation, which is defined as any of the following events: (a) receipt and processing of Client documentation; (b) generation of Client identification credentials; (c) initiation of appointment booking procedures; (d) payment processing; or (e) any substantive action taken by our team in furtherance of the requested services.

This policy exists to protect the Company’s resources, time investment, and operational commitments made on behalf of each Client. Given the specialized nature of visa appointment services and the limited availability of appointment slots, our team dedicates significant resources to each case from the moment of service initiation.

2.2 Early Cancellation Penalty Structure

Should the Client elect to terminate this agreement before the completion of the mandatory 14 working days commitment period, the following penalty structure will be immediately applicable and enforceable:

Primary Cancellation Penalty: PKR 250,000 (Two Hundred and Fifty Thousand Pakistani Rupees) shall become immediately due and payable upon notice of cancellation. This penalty is non-refundable, non-negotiable, and must be settled within 7 working days of cancellation notice.

Future Service Prohibition: Any Client who exercises early cancellation shall be permanently prohibited from accessing any future services offered by Zara Fatima & Co or any of its affiliated entities. This prohibition extends to family members, business associates, and any individuals acting on behalf of the canceling Client.

Legal Recovery Rights: The Company reserves all rights to pursue legal recovery of the cancellation penalty through appropriate legal channels, including but not limited to civil litigation, debt collection agencies, and enforcement of judgment through asset attachment or garnishment proceedings.

2.3 Grace Period and Full Refund Eligibility

Clients who demonstrate patience and allow the complete 14 working days commitment period to elapse without initiating cancellation procedures shall be entitled to the following benefits:

Full Financial Restitution: Complete refund of all payments made, excluding legitimate non-refundable costs that have been necessarily incurred in the provision of services (such as third-party processing fees, documentation costs, or system access charges).

Immediate Documentation Return: Prompt return of all original documents, copies, digital files, and any other materials provided by the Client, delivered through secure and traceable methods.

Zero Penalty Assessment: No financial penalties, administrative charges, or future service restrictions shall apply to Clients who complete the full commitment period.

Detailed Cost Accounting: A comprehensive breakdown of any non-refundable costs shall be provided to ensure complete transparency in the refund calculation process.

2.4 Refund Processing Timeline and Methodology

All eligible refunds shall be processed within 15-20 working days following the conclusion of the commitment period, subject to verification procedures and banking processing times. Refunds will be issued through the same payment method used for the original transaction unless alternative arrangements are mutually agreed upon in writing.

The Company reserves the right to conduct reasonable verification procedures to ensure the legitimacy of refund requests and to prevent fraudulent claims. Such procedures may include identity verification, transaction confirmation, and review of service delivery records.

3. POST-CANCELLATION SERVICE TERMINATION

3.1 Complete Service Cessation

Upon cancellation of this agreement, whether initiated voluntarily by the Client or involuntarily due to breach of terms, all service relationships between the parties shall immediately and permanently cease. The Company’s obligations to provide any further assistance, consultation, or support shall be completely discharged and terminated.

3.2 Scope of Service Termination

The termination of services includes, but is not limited to: (a) visa appointment assistance of any kind; (b) documentation review or guidance; (c) liaison with embassy officials or third-party service providers; (d) consultation regarding visa application processes; (e) technical support for online systems or platforms; (f) follow-up communications regarding appointment status; and (g) any other form of professional assistance related to visa services.

3.3 Emergency Situation Exceptions

The Company may, at its sole and absolute discretion, provide limited emergency assistance in cases involving serious health emergencies, family crises, or other extraordinary circumstances that could not have been reasonably foreseen at the time of cancellation. Such assistance, if provided, shall not constitute a waiver of the cancellation policy or re-establishment of the service relationship.

4. CLIENT INFORMATION MANAGEMENT AND ACCURACY REQUIREMENTS

4.1 Information Accuracy Obligation

The Client bears absolute and unconditional responsibility for providing accurate, complete, and current information at the time of agreement execution. This obligation extends to all forms of personal data, including but not limited to: (a) full legal names as they appear on official documents; (b) passport information including numbers, issuance dates, and expiration dates; (c) contact information including residential addresses, email addresses, and telephone numbers; (d) emergency contact details; (e) travel history and visa application history; and (f) any other information relevant to the visa application process.

4.3 Immediate Notification Requirement

The Client must provide immediate written notification of any information changes within 24 hours of becoming aware of the need for such changes. Failure to provide timely notification may result in service disruption, appointment cancellation, or additional penalty fees.

4.4 Impact of Information Changes

The Company cannot guarantee that information changes made after service initiation will be successfully accommodated by embassy systems, third-party service providers, or appointment booking platforms. In cases where changes cannot be implemented due to system limitations or policy restrictions, the Client remains fully obligated under this agreement without entitlement to refunds or service credits.

5. DOCUMENTATION RESPONSIBILITY AND SUBMISSION REQUIREMENTS

5.1 Client Documentation Obligations

The Client assumes complete and sole responsibility for the timely preparation, compilation, and submission of all documentation required for the visa appointment process. This responsibility encompasses: (a) gathering all necessary supporting documents; (b) ensuring document authenticity and validity; (c) obtaining required translations and certifications; (d) meeting all formatting and specification requirements; and (e) submitting complete documentation packages within specified deadlines.

5.2 Document Quality and Authenticity Standards

All submitted documents must meet the highest standards of quality and authenticity as required by relevant authorities. Documents must be: (a) clearly legible and professionally presented; (b) certified or authenticated as required by law; (c) current and valid at the time of submission; (d) complete without missing pages, sections, or required information; and (e) consistent with information provided in the visa application.

5.3 Consequences of Documentation Deficiencies

Any delays, complications, cancellations, or rejections resulting from incomplete, inaccurate, or inadequate documentation shall be the sole responsibility of the Client. The Company shall not be held liable for any adverse outcomes arising from documentation issues, and the Client shall remain fully obligated under this agreement regardless of such outcomes.

5.4 Additional Cost Responsibility

Should documentation deficiencies result in additional costs such as resubmission fees, expedited processing charges, courier fees, or administrative penalties, the Client shall bear all such costs in addition to the agreed service fees. The Company will provide detailed cost breakdowns for any additional charges incurred.

5.5 Documentation Review Services

While the Company may provide general guidance regarding documentation requirements, such guidance is provided as a courtesy service and does not constitute professional legal advice or guarantee of acceptance by relevant authorities. The Client remains solely responsible for ensuring compliance with all applicable requirements and regulations.

6. COMPREHENSIVE CLIENT CONDUCT STANDARDS

6.1 Professional Communication Requirements

All Clients engaging with our services are required to maintain the highest standards of professional, respectful, and courteous communication at all times. This requirement applies to all forms of interaction, including but not limited to: (a) telephone conversations with staff members; (b) email correspondence and digital communications; (c) in-person meetings or consultations; (d) interactions with third-party service providers facilitated by our company; and (e) any other form of communication related to the service relationship.

6.2 Timeliness and Responsiveness Expectations

Clients are expected to demonstrate appropriate timeliness and responsiveness in all aspects of their engagement with our services. This includes: (a) prompt provision of requested documentation within specified deadlines; (b) timely responses to inquiries and requests for information; (c) adherence to scheduled appointments and deadlines; (d) immediate notification of any issues or concerns that may affect service delivery; and (e) proactive communication regarding potential delays or complications.

6.3 Prohibited Conduct and Behavior

The following behaviors are strictly prohibited and may result in immediate service termination without refund or notice: (a) use of offensive, threatening, or inappropriate language in any form; (b) aggressive or intimidating behavior toward staff members or representatives; (c) making unreasonable demands or requests that exceed the scope of agreed services; (d) deliberate provision of false or misleading information; (e) interference with the Company’s operations or relationships with third-party service providers; (f) unauthorized sharing of confidential information or proprietary processes; and (g) any conduct that disrupts or impedes the efficient delivery of services.

6.4 Escalation and Resolution Procedures

In the event of disputes or concerns, Clients are encouraged to utilize appropriate escalation procedures to ensure prompt and satisfactory resolution. Initial concerns should be directed to the assigned case manager, with more complex issues being escalated to supervisory personnel as appropriate. All communications during dispute resolution must remain professional and constructive.

6.5 Service Termination for Misconduct

The Company reserves the absolute right to immediately terminate services without notice or refund in cases of serious misconduct, threatening behavior, or persistent violation of conduct standards. Such termination shall not relieve the Client of any outstanding payment obligations or penalty assessments under this agreement.

7. ENHANCED DATA PROTECTION AND PRIVACY FRAMEWORK

7.1 Comprehensive Data Collection Notice

Zara Fatima & Co recognizes the critical importance of protecting Client personal information and has implemented comprehensive data protection measures that exceed industry standards. Our commitment to data security encompasses all aspects of information handling, from initial collection through final disposal.

We collect and process various categories of personal information necessary for visa appointment services, including: (a) personal identification information such as full names, dates of birth, and citizenship details; (b) contact information including addresses, telephone numbers, and email addresses; (c) passport and travel document information; (d) financial information related to payment processing; (e) biometric data where required for appointment booking; (f) travel history and visa application records; (g) supporting documentation images and copies; and (h) communication records and correspondence.

7.2 Advanced Security Measures and Protocols

All Client data is protected through multiple layers of advanced security measures designed to prevent unauthorized access, disclosure, or misuse. These measures include: (a) end-to-end encryption for all data transmissions; (b) secure, password-protected storage systems with multi-factor authentication; (c) regular security audits and vulnerability assessments; (d) restricted access protocols limiting data access to authorized personnel only; (e) comprehensive backup and disaster recovery procedures; and (f) real-time monitoring systems to detect and prevent security breaches.

7.3 Data Sharing and Third-Party Disclosure Policies

Client information is shared with third parties only under the following strictly limited circumstances: (a) when necessary for visa appointment booking and processing purposes with authorized service providers such as BLS International; (b) when required by law or legal process by competent authorities; (c) when necessary to protect the Company’s legitimate business interests or legal rights; (d) with Client’s explicit written consent for specific purposes; and (e) in emergency situations to protect the safety or security of individuals.

All third-party service providers who may access Client data are required to maintain equivalent security standards and are bound by comprehensive confidentiality agreements that protect Client information from unauthorized use or disclosure.

7.4 Automated Data Deletion and Retention Policies

To minimize privacy risks and ensure compliance with best practices in data protection, the Company has implemented an automated data deletion system that permanently removes Client information according to the following schedule:

Immediate Deletion (Within 24 Hours of Service Completion):

• Passport photographs and images
• Copy of CNIC and identification documents
• Supporting documentation files
• Complete chat history and communication records
• Temporary system access credentials
• Payment processing information (except as required for accounting purposes)

Retention for Audit Purposes (Maximum 12 Months):

• Client identification number for reference purposes
• Basic service delivery records for quality assurance
• Financial transaction records as required by law
• Legal compliance documentation

7.5 Client Rights and Data Control

Clients maintain specific rights regarding their personal information, including: (a) the right to request confirmation of data processing activities; (b) the right to request correction of inaccurate information; (c) the right to request deletion of data where legally permissible; (d) the right to object to specific data processing activities; and (e) the right to receive a copy of their personal information in a structured format.

Clients may exercise these rights by contacting our data protection officer through designated communication channels. All requests will be processed within reasonable timeframes in accordance with applicable privacy laws and regulations.

7.6 Data Breach Notification and Response

In the unlikely event of a data security incident affecting Client information, the Company has established comprehensive response procedures including: (a) immediate containment and assessment of the incident; (b) notification of affected Clients within 72 hours of discovery; (c) coordination with relevant authorities where required; (d) implementation of remedial measures to prevent future incidents; and (e) provision of identity protection services to affected Clients where appropriate.

8. LEGAL JURISDICTION AND DISPUTE RESOLUTION

8.1 Governing Law and Jurisdiction

This agreement and all disputes arising therefrom shall be governed exclusively by the laws of the Islamic Republic of Pakistan, without regard to conflict of law principles that might apply the laws of any other jurisdiction. Both parties expressly submit to the exclusive jurisdiction of the courts of Pakistan for the resolution of any disputes, claims, or legal proceedings related to this agreement or the services provided hereunder.

8.2 Dispute Resolution Hierarchy

Prior to initiating formal legal proceedings, the parties agree to attempt resolution of disputes through the following escalating procedures:

Stage 1: Direct Negotiation (15 Days) Initial disputes shall be addressed through direct communication between the Client and designated company representatives, with both parties making good faith efforts to reach an amicable resolution.

Stage 2: Formal Mediation (30 Days) If direct negotiation fails, disputes shall be submitted to binding mediation conducted by a qualified mediator agreed upon by both parties or appointed by the Pakistan Bar Council.

Stage 3: Arbitration (As Required) Disputes not resolved through mediation may be submitted to binding arbitration under the rules of the Pakistan Arbitration Association, with the arbitrator’s decision being final and enforceable.

Stage 4: Litigation (Final Resort) Only after exhausting alternative dispute resolution mechanisms may either party initiate formal court proceedings in the appropriate Pakistani courts.

8.3 Legal Costs and Attorney Fees

In any legal proceeding arising from this agreement, the prevailing party shall be entitled to recover reasonable attorney fees, court costs, and other litigation expenses from the non-prevailing party. This provision applies to all forms of dispute resolution including mediation, arbitration, and court proceedings.

8.4 Limitation of Liability

The Company’s total liability to the Client for all claims arising from or related to this agreement shall not exceed the total amount paid by the Client for services rendered. This limitation applies regardless of the legal theory upon which liability is based and encompasses all forms of damages including direct, indirect, incidental, consequential, and punitive damages.

9. SERVICE AVAILABILITY AND OPERATIONAL LIMITATIONS

9.1 Service Availability Disclaimer

All services provided under this agreement are subject to availability of resources, embassy scheduling, third-party service provider capacity, and other factors beyond the Company’s direct control. The Company reserves the absolute right to refuse service, cancel appointments, or modify service delivery schedules in response to circumstances including but not limited to: (a) changes in embassy or consulate operating procedures; (b) modifications to visa application requirements or processes; (c) political developments affecting diplomatic relations; (d) natural disasters or emergency situations; (e) technical system failures or maintenance requirements; and (f) capacity limitations of third-party service providers.

9.2 No Guarantee of Specific Outcomes

The Company explicitly disclaims any guarantee of specific appointment dates, visa approval outcomes, or processing timelines. The visa appointment and approval process is subject to numerous variables beyond the Company’s control, including embassy policies, individual case complexities, security clearance requirements, and administrative processing delays.

9.3 External Factor Impact Management

The Company will make reasonable efforts to minimize disruption caused by external factors and will provide regular updates to Clients regarding any developments that may affect service delivery. However, the Company cannot be held liable for delays, complications, or adverse outcomes resulting from external factors beyond its reasonable control.

9.4 Service Refund Policy for Unavailability

In cases where services cannot be provided due to complete unavailability of embassy appointments or fundamental changes in visa processing procedures, the Company will provide full refunds of payments received, less any non-recoverable costs incurred on behalf of the Client.

10. TIMELINE MANAGEMENT AND DELAY PROTOCOLS

10.1 Service Delivery Timeline Estimates

While the Company strives to provide accurate timeline estimates for service delivery, all such estimates are provided as guidance only and do not constitute binding commitments or guarantees. Actual service delivery times may vary due to factors including embassy processing speeds, documentation review requirements, system processing delays, and other operational considerations beyond the Company’s direct control.

10.2 Delay Notification and Communication

In the event of anticipated delays in service delivery, the Company will provide prompt notification to affected Clients through established communication channels. Such notifications will include information regarding the cause of delay, estimated resolution timeframes, and any recommended actions for the Client.

10.3 Client Responsibility for Delay-Related Consequences

The Company shall not be held liable for any consequences resulting from service delivery delays, including but not limited to: (a) missed travel opportunities or reservations; (b) additional accommodation or travel costs; (c) business or personal inconvenience; (d) lost income or business opportunities; and (e) any other direct or indirect damages arising from delayed service delivery.

10.4 Reasonable Delay Accommodation

The Company will make reasonable efforts to accommodate Clients affected by significant delays through measures such as expedited processing where possible, priority scheduling for future appointments, or additional consultation services to address concerns arising from delays.

11. COMPREHENSIVE PAYMENT TERMS AND CONDITIONS

11.1 Payment Processing Requirements

Full payment for all services is required upon completion of appointment booking and verification procedures through secure login systems. Payment must be made through approved methods including bank transfer, online payment platforms, or other arrangements specifically authorized by the Company. Email login credentials and appointment details will be provided only upon successful receipt and verification of payment.

11.2 Payment Timeline and Consequences

Payment must be completed within the timeframe specified in service communications, typically within 24-48 hours of appointment confirmation. Failure to complete payment within the specified timeframe may result in automatic cancellation of the appointment booking and voiding of this agreement, with no obligation on the Company’s part to provide any services.

11.3 Currency and Exchange Rate Policies

All payments are calculated and quoted in Pakistani Rupees (PKR) unless otherwise specified. For international clients making payments in foreign currencies, exchange rates will be determined at the time of payment processing using prevailing market rates, and any currency conversion fees or charges shall be borne by the Client.

11.4 Payment Security and Processing

All payment transactions are processed through secure, encrypted systems that comply with international payment security standards. The Company does not store credit card information or other sensitive financial data beyond the minimum period required for transaction verification and processing.

11.5 Late Payment Penalties and Interest

Payments received after the specified deadline may be subject to late payment penalties of 2% per day until payment is completed. Extended payment delays may result in service termination and collection proceedings to recover outstanding amounts plus accrued interest and collection costs.

12. COMMUNICATION PROTOCOL AND CHANNEL MANAGEMENT

12.1 Official Communication Channels

All official communications related to this agreement and the services provided must be conducted through designated official channels including: (a) the company’s official email addresses as specified in service documentation; (b) designated telephone numbers for client support; (c) secure online client portals where applicable; and (d) official business addresses for written correspondence.

12.2 Unauthorized Communication Channels

Communications through unofficial channels including personal social media accounts, unofficial telephone numbers, or informal messaging platforms shall not be considered valid for any legal or contractual purposes related to this agreement. Such communications may be disregarded and shall not create any binding obligations or representations on behalf of the Company.

12.3 Communication Documentation and Records

The Company maintains comprehensive records of all official communications for quality assurance, legal compliance, and dispute resolution purposes. Clients are encouraged to maintain their own records of important communications and to request written confirmation of significant agreements or representations made during verbal communications.

12.4 Response Time Expectations

The Company strives to respond to Client inquiries through official channels within 24-48 hours during normal business operations. Response times may be extended during peak periods, holidays, or emergency situations. Clients requiring urgent assistance should clearly indicate the urgent nature of their inquiry in their communications.

13. FORCE MAJEURE AND EXTRAORDINARY CIRCUMSTANCES

13.1 Comprehensive Force Majeure Definition

Force Majeure events include any circumstances beyond the reasonable control of either party that prevent or significantly impede the performance of obligations under this agreement. Such events specifically include but are not limited to: (a) natural disasters including earthquakes, floods, storms, or other acts of nature; (b) pandemics, epidemics, or other public health emergencies; (c) acts of terrorism, war, civil unrest, or political violence; (d) government actions including sanctions, travel bans, or regulatory changes; (e) embassy or consulate closures for any reason; (f) significant technological failures or cyber attacks affecting essential systems; and (g) labor strikes or other industrial actions affecting essential services.

13.2 Force Majeure Notification Requirements

Upon becoming aware of a Force Majeure event that may affect service delivery, the Company will provide prompt notification to affected Clients describing the nature of the event, its anticipated impact on services, and estimated resolution timeframes where available.

13.3 Service Modification During Force Majeure

During Force Majeure events, the Company may modify service delivery methods, extend deadlines, or implement alternative procedures to minimize disruption. Such modifications will be communicated to Clients as promptly as circumstances permit.

13.4 Liability Limitation for Force Majeure

Neither party shall be held liable for delays, failures, or other adverse consequences resulting from Force Majeure events. However, both parties shall make reasonable efforts to mitigate the effects of such events and to resume normal operations as quickly as possible.

14. APPOINTMENT RESCHEDULING AND MODIFICATION POLICIES

14.1 Rescheduling Request Procedures

Requests for appointment rescheduling must be submitted through official communication channels with as much advance notice as possible. All rescheduling requests are subject to approval based on availability, embassy policies, and administrative feasibility.

14.2 Rescheduling Fees and Charges

Appointment rescheduling may result in additional administrative fees to cover costs associated with rebooking procedures, system processing, and coordination with third-party service providers. Standard rescheduling fees range from PKR 10,000 to PKR 25,000 depending on the complexity and timing of the request.

14.3 Limitations on Rescheduling

The Company cannot guarantee successful rescheduling of appointments due to factors including embassy availability, system limitations, and policy restrictions. In cases where rescheduling is not possible, alternative appointment dates will be offered subject to availability.

15. TERMS MODIFICATION AND UPDATE PROCEDURES

15.1 Company’s Right to Modify Terms

The Company reserves the right to modify, update, or amend these Terms and Conditions at any time to reflect changes in operational procedures, legal requirements, or business practices. All modifications will become effective upon notification to Clients through established communication channels.

15.2 Client Notification of Changes

Significant changes to these Terms will be communicated to Clients via email, official website postings, or other appropriate notification methods at least 30 days prior to the effective date of such changes, except in cases where immediate implementation is required by law or emergency circumstances.

15.3 Client Acceptance of Modified Terms

Continued use of services following notification of Terms modifications constitutes acceptance of such changes. Clients who do not agree with modified Terms may terminate their service relationship subject to the cancellation policies outlined herein.

16. CLIENT ACKNOWLEDGMENT AND AGREEMENT CONFIRMATION

16.1 Comprehensive Understanding Acknowledgment

By executing this agreement through signature, digital acceptance, or commencement of services, the Client explicitly acknowledges that they have: (a) read and fully understood all provisions contained in these comprehensive Terms and Conditions; (b) had adequate opportunity to seek independent legal advice regarding the agreement; (c) understood the binding nature of all obligations and commitments undertaken; (d) acknowledged all limitations, disclaimers, and risk allocations specified herein; and (e) agreed to comply with all requirements and procedures outlined in this agreement.

16.2 Account Management and Access Credentials

The Client understands and acknowledges that account management procedures include the deletion of temporary Intiana accounts following successful appointment booking. Upon completion of payment processing, the Company will provide secure login credentials including email access and password information necessary to access relevant systems and track appointment status.

16.3 Binding Agreement Formation

This acknowledgment creates a binding legal agreement enforceable under Pakistani law, with all parties subject to the jurisdiction and dispute resolution procedures specified herein. The Client agrees that electronic acceptance of these Terms constitutes a legally binding signature equivalent to traditional written agreements.

17. EXTERNAL FACTORS AND EMBASSY RELATIONS

17.1 Embassy Policy and Procedure Changes

The Company operates as an independent service provider and cannot control or predict changes in embassy policies, visa requirements, or appointment procedures. Such changes may occur without notice and may significantly affect service delivery, appointment availability, or processing requirements.

17.2 No Embassy Affiliation or Guarantee

The Company explicitly disclaims any official affiliation with embassies, consulates, or government authorities. Services are provided as independent facilitation and consultation, and no guarantees are made regarding embassy decisions, visa approvals, or appointment outcomes.

17.3 Adaptation to External Changes

The Company will make reasonable efforts to adapt service delivery procedures to accommodate changes in external requirements while maintaining service quality and Client satisfaction to the extent possible under changing circumstances.

18. VISA APPOINTMENT AND EMBASSY AVAILABILITY MANAGEMENT

18.1 Appointment Booking Limitations

While the Company maintains established relationships with appointment booking systems and service providers, all appointments remain subject to embassy availability, system capacity, and policy restrictions beyond the Company’s direct control.

18.2 No Guarantee of Specific Dates or Outcomes

The Company explicitly provides no guarantees regarding: (a) specific appointment dates or timeframes; (b) visa approval outcomes or processing speeds; (c) embassy processing decisions or requirements; (d) availability of appointment slots during preferred periods; and (e) any other outcomes dependent upon embassy or government authority decisions.

18.3 Client Acceptance of Process Limitations

By engaging our services, Clients acknowledge and accept that the visa appointment process involves inherent uncertainties and variables beyond any service provider’s control. Clients must accept potential delays, changes, or complications as normal aspects of the appointment booking process.

18.4 Company Performance and Track Record

While the Company maintains a strong performance history and reputation for successful service delivery, past performance does not guarantee future outcomes. Each case involves unique circumstances and variables that may affect results.

19. NULLA OSTA VERIFICATION AND APPOINTMENT RESPONSIBILITY

19.1 Client Responsibility for Nulla Osta Status

The Client bears sole and complete responsibility for verifying the validity, currency, and accuracy of their Nulla Osta documentation prior to engaging our appointment booking services. The Company provides appointment booking services only and does not verify or validate Nulla Osta status as part of its service offerings.

19.2 Expired or Invalid Nulla Osta Consequences

Clients presenting expired, invalid, or unverified Nulla Osta documentation should be aware that such documentation will be rejected by BLS International and embassy authorities. As of November 18, 2024, enhanced verification procedures have resulted in increased rejection rates for cases involving documentation irregularities.

19.3 Independent Verification Requirements

All Clients are strongly advised to independently verify their appointment details, documentation requirements, and Nulla Osta status through official BLS portals and embassy resources prior to making any payments or final commitments under this agreement.

19.4 Company Error Resolution Procedures

In the rare event that appointment booking errors result from Company mistakes such as incorrect passport numbers or photograph mismatches, the Company will provide remedial services including new appointment booking or Client option to decline the incorrect appointment without penalty.

19.5 No Refund Policy Confirmation

The Company maintains a strict no-refund policy under all circumstances. This policy is clearly disclosed and acknowledged by all Clients as a fundamental condition of service engagement.

20. DOCUMENT REVIEW AND QUALITY ASSURANCE

20.1 Client Document Review Responsibility

Clients are strongly encouraged and expected to conduct thorough review of all submitted documents, forms, and application materials prior to final submission. This review should encompass accuracy of personal information, completeness of required fields, quality of photographs and supporting documentation, and consistency of information across all materials.

20.2 Post-Submission Error Consequences

Any errors, omissions, or discrepancies identified in submitted materials after final submission may result in significant delays, requirement for resubmission, additional processing fees, or appointment cancellation. The Company cannot guarantee that post-submission corrections can be accommodated within original timelines or fee structures.

20.3 Quality Assurance Support

While the Company may provide general guidance regarding documentation standards and requirements, such assistance is provided as a courtesy service and does not constitute professional legal advice, guarantee of acceptance, or assumption of responsibility for document accuracy or completeness.

21. ADVANCE SECURITY DEPOSIT STRUCTURE (AGENTS AND THIRD PARTIES)

21.1 Individual Applicant Exemption

Individual applicants and students applying for their own visa appointments are explicitly exempt from advance security deposit requirements. No upfront payments are required or requested from direct applicants, ensuring transparency and protection for genuine individual applicants.

21.2 Agent and Third-Party Deposit Requirements

All agents, intermediaries, or third-party representatives acting on behalf of other individuals are required to provide advance security deposits as follows:

Work-Related Visa Applications:

• Advance Security Deposit: PKR 50,000 (Fifty Thousand Pakistani Rupees)
• This deposit will be fully adjusted against the final appointment payment upon successful service completion
• Deposit serves as commitment guarantee and quality assurance measure

Study-Related Visa Applications:

• Advance Security Deposit: PKR 30,000 (Thirty Thousand Pakistani Rupees)
• Full adjustment against final payment upon successful appointment booking
• Reduced rate reflects the educational nature and typically lower complexity of student applications

21.3 Deposit Payment and Processing

Security deposits must be paid within 48 hours of service initiation through approved payment methods. Failure to provide the required deposit within the specified timeframe will result in immediate suspension of services and potential agreement termination.

21.4 Deposit Refund Eligibility Conditions

Advance security deposits are eligible for full refund only under the following strictly defined circumstances:

Pre-Booking Refund Eligibility:

• The appointment booking process has not yet been initiated or completed
• No substantial work has been performed on behalf of the Client
• Client requests service termination before appointment confirmation

14-Day Grace Period Refund:

• Fourteen (14) complete working days have elapsed since Client ID generation
• No active appointment booking procedures have been initiated during this period
• Client requests refund within the grace period timeframe

21.5 Deposit Forfeiture Conditions

Security deposits will be forfeited without refund eligibility under the following circumstances:

• Appointment booking has been successfully completed
• Client requests cancellation after service initiation
• Breach of agreement terms by the Client
• Provision of false or misleading information
• Failure to comply with documentation requirements
• Any conduct resulting in service termination for cause

21.6 Deposit Processing Timeline

Eligible deposit refunds will be processed within 10-15 working days following confirmation of refund eligibility. Refunds will be issued through the same payment method used for the original deposit unless alternative arrangements are mutually agreed upon in writing.

22. RISK ALLOCATION AND LIABILITY LIMITATIONS

22.1 Comprehensive Risk Disclosure

Clients acknowledge that visa appointment booking services involve inherent risks and uncertainties that cannot be eliminated through service provider efforts. These risks include but are not limited to: (a) embassy policy changes affecting appointment availability; (b) system technical failures beyond service provider control; (c) documentation issues discovered during processing; (d) delays in third-party service provider operations; (e) changes in visa requirements or processing procedures; and (f) external factors affecting embassy operations.

22.2 Client Assumption of Risk

By engaging our services, Clients voluntarily assume all risks associated with the visa appointment process and agree that the Company shall not be held liable for adverse outcomes, delays, or complications arising from factors beyond its reasonable control.

22.3 Maximum Liability Limitation

Under no circumstances shall the Company’s total liability to any Client exceed the total amount of fees paid by that Client for services rendered. This limitation applies regardless of the legal theory of liability and encompasses all forms of damages including direct, indirect, incidental, consequential, punitive, or exemplary damages.

22.4 Exclusion of Consequential Damages

The Company specifically disclaims liability for any consequential or indirect damages including but not limited to: (a) lost business opportunities or income; (b) travel expenses and accommodation costs; (c) emotional distress or inconvenience; (d) reputational harm or damage; and (e) any other indirect consequences of service delays or complications.

23. INTELLECTUAL PROPERTY AND CONFIDENTIALITY

23.1 Company Intellectual Property Rights

All proprietary information, processes, systems, methodologies, and trade secrets developed or utilized by the Company in the provision of services remain the exclusive intellectual property of the Company. Clients are prohibited from copying, reproducing, or utilizing such intellectual property for any purpose without express written authorization.

23.2 Client Confidentiality Obligations

Clients agree to maintain strict confidentiality regarding any proprietary information, business processes, or operational procedures disclosed during the service relationship. This confidentiality obligation extends beyond the termination of services and includes prohibition on sharing information with competitors or unauthorized third parties.

23.3 Public Disclosure Restrictions

Clients are prohibited from making public statements, social media posts, or other communications that disclose confidential Company information, criticize Company operations in a defamatory manner, or interfere with Company business relationships.

24. COMPLIANCE AND REGULATORY ADHERENCE

24.1 Legal Compliance Commitment

The Company maintains strict adherence to all applicable laws, regulations, and professional standards governing visa service provision, data protection, consumer rights, and business operations in Pakistan and relevant international jurisdictions.

24.2 Client Compliance Obligations

Clients are required to ensure their own compliance with all applicable laws and regulations related to visa applications, travel documentation, and international travel. The Company does not provide legal advice and cannot be held responsible for Client compliance failures.

24.3 Regulatory Change Adaptation

The Company will make reasonable efforts to adapt service delivery procedures to accommodate changes in applicable laws and regulations while maintaining service quality and legal compliance.

25. EMERGENCY PROCEDURES AND CRISIS MANAGEMENT

25.1 Emergency Contact Procedures

In cases of genuine emergencies affecting visa appointments or travel plans, Clients should immediately contact the Company through designated emergency communication channels. Emergency situations are defined as those involving serious health crises, family emergencies, or other extraordinary circumstances requiring immediate attention.

25.2 Emergency Service Limitations

While the Company will make reasonable efforts to provide assistance during emergency situations, such assistance is subject to availability of resources, embassy operating status, and practical limitations imposed by the emergency circumstances.

25.3 Crisis Communication Protocols

During widespread crisis situations affecting multiple Clients, the Company will implement mass communication procedures to provide updates and guidance to all affected parties through available communication channels.

26. QUALITY ASSURANCE AND SERVICE STANDARDS

26.1 Service Quality Commitment

The Company is committed to maintaining the highest standards of service quality, professionalism, and Client satisfaction consistent with industry best practices and operational limitations imposed by external factors.

26.2 Continuous Improvement Processes

The Company regularly reviews and updates its service delivery procedures, quality control measures, and Client communication protocols to ensure optimal service experiences and successful outcomes.

26.3 Client Feedback and Evaluation

Clients are encouraged to provide constructive feedback regarding service experiences to assist the Company in maintaining and improving service quality standards.

27. FINAL PROVISIONS AND AGREEMENT COMPLETION

27.1 Entire Agreement Clause

These Terms and Conditions, together with any written amendments or addendums, constitute the complete and exclusive agreement between the parties regarding the subject matter hereof. No oral representations, understandings, or agreements shall modify or supplement these written Terms.

27.2 Severability Provision

If any provision of this agreement is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, such determination shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

27.3 Waiver Limitations

No waiver of any provision of this agreement shall be effective unless made in writing and signed by authorized representatives of both parties. Waiver of any provision on one occasion shall not constitute waiver of the same or any other provision on future occasions.

27.4 Assignment Restrictions

This agreement is personal to the Client and may not be assigned, transferred, or delegated to any third party without prior written consent of the Company. The Company may assign its rights and obligations under this agreement to affiliated entities or successors in interest.

27.5 Survival of Terms

Provisions relating to payment obligations, confidentiality, intellectual property, limitation of liability, and dispute resolution shall survive termination of this agreement and remain binding upon the parties.

AGREEMENT CONFIRMATION AND BINDING ACCEPTANCE

IMPORTANT NOTICE: By responding with “AGREE” to these Terms and Conditions, you are creating a legally binding contract enforceable under the laws of Pakistan. Your response will be considered equivalent to a signed written agreement and will bind you to all provisions, obligations, and commitments outlined in this comprehensive document.

If you fully understand and accept all terms and conditions outlined above, please respond with: AGREE

If you do not accept these terms and conditions, please respond with: REJECT

Upon your acceptance, our team will proceed with service initiation according to the procedures and timelines specified herein. We appreciate your trust in our services and look forward to providing you with professional, efficient, and successful visa appointment assistance.

Contact Information: Zara Fatima & Co
Phone: +92 317 6040579
Email: info@zarafatimaco.com

This document has been prepared with careful attention to legal requirements and industry standards. Clients are encouraged to seek independent legal advice if they have questions regarding any provisions contained herein.