We are committed to providing transparent, reliable, and professional visa appointment booking services. These terms govern all aspects of our service relationship. By engaging with our services, submitting requests, or making payments, you acknowledge that you have read, understood, and agree to be legally bound by all provisions in this policy.
1 Service Overview and Scope
1.1 Service Description
Our primary service involves securing visa appointment bookings on behalf of clients through official government portals, embassy systems, and authorized visa application centers. We act as intermediaries to facilitate the appointment booking process while maintaining full compliance with official procedures and requirements.
1.2 Service Limitations
- We provide appointment booking services only and do not guarantee visa approval or processing outcomes
- Our responsibility is strictly limited to successfully securing appointment slots as per client specifications
- We do not provide legal advice, visa consultation, or document preparation services
- All visa-related decisions remain solely with the respective embassy, consulate, or visa processing center
2 No Advance Payment Policy
2.1 Zero Upfront Charges
✅ We maintain a strict policy of NO advance payments, deposits, or upfront fees of any kind. No payment is required during the initial inquiry, consultation, or booking request phase.
- Clients are never asked to provide payment details before appointment confirmation
- Any request for advance payment should be reported immediately as potential fraud
2.2 Payment Trigger Events
Payment becomes due only after all of the following conditions are met:
- Your appointment has been successfully booked in the official system
- Appointment details have been verified and confirmed by our team
- You have received official confirmation with login credentials
- You have personally verified the booking through the official portal
3 Mandatory Appointment Verification
3.1 Client Verification Responsibility
⚠️ Always confirm your appointment details directly on the official BLS portal or relevant embassy system before making any payment.
- Verify all personal information: name, passport number, appointment date, time, and location
- Check that the appointment category matches your visa type requirements
- Ensure all uploaded documents and photos are correct and clearly visible
3.2 Error Reporting Protocol
⚠️ If there is an issue with our appointment booking (wrong passport number, incorrect photo, wrong category, or any discrepancy), you must inform our customer care immediately before sending payment.
- All error reports must be submitted within 2 hours of receiving appointment confirmation
- Include specific details about the error and provide correct information for rectification
- Do not proceed with payment until all errors have been resolved
3.3 Error Resolution Process
In cases where submission is not possible due to our appointment error, we will provide a new corrected appointment only if you already informed customer care about the problem before payment. Replacement applies only in two conditions: wrong passport number or wrong photo.
4 Payment Timeline and Deadlines
4.1 Standard Payment Window
⏱️ Payment must be completed within 3 to 24 hours of receiving confirmation. The countdown begins from the timestamp of our official confirmation message.
- Payment must be made through our authorized channels only
- Partial payments or installments are not accepted
4.2 Consequences of Delayed Payment
🚫 Failure to complete payment within the specified timeframe may result in immediate cancellation of your booked appointment. Released slots will be made available to other clients with no guarantee of rebooking.
4.3 Payment Confirmation Process
- Payment is considered complete only when funds are received and verified by our financial team
- You will receive a payment confirmation receipt within 30 minutes of successful transaction
- Appointment details will be released only after payment verification is complete
5 Payment Extension Policies
5.1 Extension Eligibility Criteria
Payment extensions may be considered only under the following circumstances:
- Your appointment date is more than one week (7 calendar days) away from the booking confirmation date
- Extension request is submitted immediately after receiving booking confirmation
- Valid reason for extension is provided (subject to our assessment)
- No previous payment delays or violations on your account
5.2 Extension Terms
- Maximum extension period: up to 3 additional days beyond the standard window
- Extension requests must be submitted via official customer care channels
- Approval of extension requests remains entirely at our discretion
- Only one extension per booking is permitted under any circumstances
5.3 Extension Request Process
1
Contact customer care within 30 minutes of booking confirmation
2
Provide booking reference number and valid reason for extension
3
Await written approval before assuming extension is granted
4
Adhere strictly to the new payment deadline if approved
6 Short-Notice Appointment Policy
6.1 Weekend Booking Restrictions
🚫 For appointments booked on Friday or Saturday where the actual appointment date falls on the following Monday or Tuesday: payment must be completed on the same day. No extensions, delays, or deferrals will be provided under any circumstances.
6.2 Sunday Payment Requirements
- Even if the booking is confirmed on Sunday, payment is still required on the same day
- Sunday payments must be completed before 11:59 PM local time
- No additional time will be granted beyond Sunday for such bookings
6.3 Holiday and Weekend Considerations
- Weekend and holiday bookings are subject to stricter payment timelines
- Our payment processing systems remain active during weekends and holidays
- Clients are responsible for ensuring payment capability during off-hours
7 Payment Methods and Security
7.1 Authorized Payment Channels
- Designated bank transfer accounts
- Authorized online payment gateways
- Official digital payment platforms
- Verified mobile payment applications (Easypaisa / JazzCash)
7.2 Payment Security Measures
- Never share payment credentials with unauthorized personnel
- Verify payment recipient details before initiating transactions
- Keep payment receipts and transaction confirmations for records
- Report any suspicious payment requests immediately
7.3 Verification Process
- Bank transfers may require 1–2 hours for verification
- Digital payments are typically verified within 30 minutes
- Payment confirmation will be provided via official communication channels
8 Client Responsibilities and Obligations
- Providing accurate and complete personal information
- Ensuring passport details match exactly with official documents
- Submitting clear, high-quality photographs meeting official requirements
- Verifying all appointment details before payment confirmation
- Responding promptly to our verification requests and communications
- Reporting any issues or concerns immediately upon discovery
- Ensuring eligibility for the visa category being applied for
- Arriving punctually for scheduled appointments
9 Strict No-Refund Policy
🚫 We maintain a strict no-refund policy under any and all circumstances. Once payment is received and verified, no portion will be refunded for any reason — regardless of changes in client circumstances, travel plans, personal situations, emergency situations, medical issues, or force majeure events.
9.1 Basis of Policy
- Payment is due only after successful appointment booking
- Clients verify appointment details before payment
- Service delivery is considered complete upon appointment confirmation
9.2 Alternative Resolution Options
- Appointment rescheduling services (subject to availability and additional fees)
- Transfer of appointment to another eligible family member (where permitted)
- Credit toward future services (valid for 6 months, non-transferable)
10 Force Majeure and External Factors
We are not liable for circumstances beyond our reasonable control, including:
- Embassy or consulate closures due to holidays, emergencies, or official decisions
- System maintenance or technical issues on official government portals
- Changes in visa policies, procedures, or requirements
- Natural disasters, political unrest, or other force majeure events
Clients will be informed immediately of any external factors affecting their appointments, and alternative solutions will be explored where possible.
11 Fraud Prevention and Security
11.1 Fraudulent Activity
The following activities will be considered fraudulent:
- Intentional delay or avoidance of legitimate payment obligations
- Disputing valid charges after service delivery confirmation
- Providing false information or documentation
- Sharing login credentials or appointment details with unauthorized parties
11.2 Consequences
🚫 Fraudulent activity will result in: immediate blacklisting from all current and future services, cancellation of all active appointments without refund, and potential legal action for recovery of damages and losses.
12 Customer Support and Communication
- Customer care available: 9 AM – 6 PM, Monday to Saturday
- Response time for routine inquiries: 2–4 hours during business days
- Priority support for payment-related concerns and urgent booking issues
- WhatsApp: +92 317 6040579
- Email: info@zarafatimaco.com
13 Data Protection and Privacy
- All client personal and financial information is protected using industry-standard security measures
- Data is encrypted during transmission and storage
- Personal information is used solely for appointment booking and service delivery purposes
- We do not share client data with unauthorized third parties
- Data deletion requests will be honored subject to legal and regulatory requirements
14 Dispute Resolution and Legal Framework
1
Contact customer care with detailed complaint and supporting evidence
2
Allow 48–72 hours for investigation and initial response
3
Escalate to management if initial resolution is unsatisfactory
4
Consider alternative dispute resolution methods before legal action
These terms are governed by the laws of Pakistan. Our total liability is limited to the amount paid for services.
15 Policy Updates and Amendments
- We reserve the right to update, modify, or revise these terms at any time
- Significant changes will be communicated to active clients via email or SMS
- Continued use of services after changes constitutes acceptance of modified terms
📌 By proceeding with our services, you acknowledge that you have read, understood, and agree to be bound by all terms and conditions outlined in this comprehensive policy document.